General Admin Support | CSR | Appointment Setter / Cold Caller
Leyte, Palo, Philippines
A dedicated individual who aims to provide professional support towards success.
Mattech Aircon and Refrigeration Services, full_time
Nov 2025 to Aug 2026
Handled administrative support, customer scheduling, social media management, and content creation. Managed the company’s Facebook Page by creating and posting engaging content featuring completed residential and commercial air-conditioning projects and services. Also prepared quotations, job orders, and employee payslips, while managing sales records, expenses, and weekly reports. This role strengthened my creativity, organization, attention to detail, and multitasking skills.
Virtual Staffing Solutions, contract
Mar 2024 to Sep 2025
For this role I handled high volume of inbound calls with customers who has billing concerns. I provided accurate information to customers who has inquiries regarding their billing cycle, billing statements, account monitoring and even processed payments over the phone ensuring security. I also helped customers who wanted to keep an eye with their bill through the company's website if ever they have lost their billing statements or if they would like to prefer it that way. I also accirately confirmed the address where their billing statements has been sent if the customer called and had not received yet the compy of their bill. I also documented every interaction in our remedy
PrimeHub Solutions, contract
Feb 2023 to Feb 2024
In this role, I handled high volume of outbound calls to qualify leads based on the campaigns criteria. I document every interaction to the CRM with accurate call results. I also do follow up with leads who have shown strong interest and will possibly pass the campaign's qualifications, handled their objections and rejections. For this specific campaign where we offer insurance quote to leads who signed up through an ad that is advertised in different social media platforms we are expected to make an outbound calls of up to 100—150 calls per day and should have at least 3-5 qualified leads. If the quota hasn't been reached yet we can go up to 200 calls and more. We can contact leads not just through a phone call but we can also email and send SMS to those who preferred to be contacted this way.