Outbound Sales | Lead Qualification & Live Transfers | Cold Calling
Bulacan, Santa Maria, Philippines
I specialize in high-touch, manual outbound dialing to thoroughly qualify prospective leads and execute seamless live transfers to licensed producers or closing agents. By focusing on manual outreach, I build immediate rapport, handle objections effectively, and deliver higher-quality warm leads without the robotic delays of auto-dialers.
AllState, contract
Jun 2026 to Sep 2026
Key Responsibilities as an Allstate Telemarketer / Lead Generator Manual Outbound Prospecting: Conducting high-volume manual outbound calls daily to potential clients, cold leads, and existing policyholders. Lead Qualification & Screening: Asking basic qualifying questions (e.g., current insurance provider, home/auto coverage status, policy renewal dates) to verify lead eligibility. Promoting Insurance Offerings: Introducing Allstate insurance products (Auto, Home, Life, Renters) professionally using approved agency talk tracks and scripts. Warm Live Transfers: Executing smooth, real-time call transfers connecting qualified prospects directly with Licensed Allstate Insurance Agents/Producers. Appointment Setting: Scheduling confirmed consultation appointments on agency calendars for leads who cannot speak with a licensed agent immediately. Objection Handling: Overcoming customer pushback, clarifying basic coverage details, and creating interest in receiving competitive quotes. Data Management & CRM Logging: Accurately updating prospect details, call outcomes, and dispositions in agency systems (e.g., Salesforce or internal CRM tools). Compliance & Do-Not-Call (DNC) Adherence: Strictly following state insurance regulations, script guidelines, and Do-Not-Call registry rules during outreach.
Asurion, full_time
Apr 2024 to Dec 2025
The Sales Flip & Revenue Generation Strategic Ecosystem Selling: Seamlessly transition technical troubleshooting conversations into high-converting sales pitches for comprehensive home device insurance, positioned to protect the customer's entire tech ecosystem. Objection Handling & Closing: Consistently convert hesitant or non-buying callers into closed revenue by identifying coverage gaps and demonstrating the long-term value of total device protection.
Afni Inc, full_time
Feb 2023 to Mar 2024
Assisted customers with billing and account concerns. Provided retention solutions to prevent cancellations. Processed requests and maintained high customer satisfaction.
Sutherland, full_time
Nov 2021 to Feb 2023
Managed high-pressure emergency communications and coordinated rapid-response dispatching, ensuring critical information was collected and relayed with 100% accuracy. Maintained meticulous incident logs while strictly adhering to safety protocols and regulatory compliance in time-sensitive environments. Sales/Outbound Role: Proactively generated and converted leads through strategic outbound calling, specializing in smart security solutions (including surveillance systems and advanced burglary alarms. Developed strong consultative sales techniques to identify client security needs and effectively position smart home technology as a premium solution.
Teleperformance Global Services, full_time
Dec 2019 to Oct 2021
Provided technical support for device and account issues. Assisted customers through phone, chat, and email. Documented all actions and met performance targets