Technical Writer | SOPs, Knowledge Bases Admin Support
Metro Manila
Technical Writer and operations support professional with 5+ years of experience turning complex processes and scattered information into clear SOPs, user guides, knowledge bases, and internal documentation. I also support the operational side of projects through trackers, spreadsheets, follow-ups, scheduling, document organization, stakeholder coordination, and other admin tasks that keep work moving. I’m comfortable learning unfamiliar tools and systems quickly, and I approach documentation with a QA mindset by checking workflows, spotting missing or outdated information, and making sure the final output reflects how the process actually works. My experience includes working with tools such as Notion, Confluence, Help Scout, Jira, Airtable, Asana, Trello, Monday.com, Google Workspace, Microsoft Office, Canva, and ChatGPT. I work best with teams that need someone organized, detail-oriented, and able to take ownership of both documentation and the day-to-day details behind it.
Upwork, freelance
Sep 2026 to Present
- Create and maintain Standard Operating Procedures (SOPs) for vacation rental management operations. - Translate existing workflows into clear, practical, step-by-step instructions for internal teams. - Organize procedural information to improve consistency and make processes easier to follow. - Review and refine documentation based on operational requirements and stakeholder feedback.
Upwork, freelance
Jan 2026 to Present
- Provided direct administrative and operational support to the CEO. - Maintained spreadsheets, trackers, checklists, and other operational records. - Assisted with scheduling, task coordination, and follow-ups to support daily workflows. - Organized information and monitored outstanding tasks to help maintain operational efficiency. - Supported documentation and general administrative activities as needed.
Upwork, freelance
Jan 2026 to Present
- Created technical documentation for internal teams and client-facing users of a SaaS platform. - Updated and maintained knowledge base articles using Notion and Help Scout. - Developed an Airtable document library to track documentation and improve content organization. - Prepared monthly release notes covering software updates and product changes. - Reviewed existing documentation to ensure accuracy, clarity, and consistency.
Yempo, full_time
Aug 2024 to Present
- Maintained controlled documents and supported document management processes across multiple teams. - Coordinated documentation requests, revisions, reviews, and process updates. - Documented changing workflows to ensure operational information remained accurate and up to date. - Supported ISO 9001-aligned documentation and document-control requirements. - Helped maintain organized, consistent documentation to support internal processes and compliance needs.
Concentrix, full_time
Jul 2023 to Aug 2024
- Created, maintained, and updated knowledge base content and technical support documentation. - Worked with internal teams and stakeholders to gather information and clarify documentation requirements. - Reviewed existing articles for accuracy, consistency, and alignment with established writing standards. - Supported documentation maintenance and content updates across a large knowledge base. - Helped keep support information clear, organized, and accessible to its intended users.
RT Lawrence, full_time
Nov 2021 to Jun 2023
- Developed technical documentation, including software installation guides and user manuals. - Coordinated with developers, QA personnel, and other members of a nine-person technical team to gather and verify information. - Reviewed and updated documentation to reflect software changes and technical requirements. - Tracked documentation requests and coordinated reviews to support timely completion of deliverables. - Ensured technical information was presented clearly and consistently for its intended audience.