Virtual Assistant | Billing
Davao del Sur
Hey there! I’m Nathalie, a Virtual Assistant based in Davao City with 6+ years of experience in customer service and admin support. I’m the kind of person who keeps things organized, gets things done on time, and makes sure nothing slips through the cracks. For the past 3 years, I’ve worked as a Virtual Assistant for an insurance agency. I handle billing and invoicing for home and auto policies, process payments, reconcile accounts, and work with clients and carriers to sort out billing issues. I also keep client records accurate in AMS360, including policy endorsements, renewals, cancellations, and reinstatements. Before that, I worked in customer service and support roles. I was the main point of contact for customer inquiries and bulk orders, coordinated with warehouse and logistics teams, and followed up on shipments so customers were always in the loop. I’ve also supported subscription services and payments at Cognizant, and handled access requests for Outlook and Microsoft 365 at Accenture’s IT Service Desk. Here’s what I bring to the table: Billing, invoicing, and account reconciliation Client communication and issue resolution Scheduling, data entry, and record keeping Tools: AMS360, Kustomer, Microsoft Office, and Microsoft 365 I also have a BSBA in Financial Management from the University of Mindanao, which helps a lot with finance-related tasks. I’m a fast learner, a strong multitasker, and I always take the initiative to help my team and keep customers happy. If you’re looking for a reliable, friendly, and proactive VA to take work off your plate, let’s chat. I’d love to help you run things more smoothly!
Lava Automation, full_time
Apr 2023 to Oct 2026
Manage billing and invoicing for home and auto insurance policies in AMS360. I process payments, reconcile accounts, work with clients and carriers to fix billing discrepancies, and keep client records up to date, including endorsements, renewals, cancellations, and reinstatements.
Accenture Inc, full_time
Oct 2022 to Feb 2023
Supported different departments by handling access requests for tools like Outlook and Microsoft 365.
Cognizant Technology Solutions, full_time
May 2022 to Jul 2022
Assisted the department by handling customers’ subscription services and processing their payments.
Awesome OS, full_time
Oct 2020 to May 2022
Served as the main point of contact for customer inquiries and processed individual and bulk orders. I coordinated with warehouse and logistics teams for timely fulfillment, tracked shipments, and gave proactive updates to resolve delays and keep customers happy.