Chat support | Administrative Support | Asana, Trello
Metro Manila
Hi! I’m a Chat Support Specialist focused on fast, friendly, and accurate customer service. I handle inquiries efficiently, resolve issues clearly, and stay calm under pressure—even with multiple chats at once. I’m known for strong communication, empathy, and quick problem-solving, along with being tech-savvy and adaptable to new tools. What sets me apart is my focus on making every customer feel heard while delivering real solutions. I’d be glad to help support your customers and strengthen your brand experience.
Fast Retailing Philippines Inc., full_time
Jan 2016 to Apr 2026
Responsibilities: Managed high-volume customer interactions via chat, ensuring timely and accurate resolutions. Handled complex and escalated cases, provided step-by-step troubleshooting, and maintained a professional, empathetic tone. Supported team operations by assisting junior agents, sharing best practices, and helping maintain quality and performance standards. Achievements: Consistently met or exceeded KPIs for response time, resolution rate, and customer satisfaction. Recognized for handling escalations effectively and improving customer experience. Contributed to team success by mentoring new hires and helping streamline support processes for better efficiency.