Account Specialist Team Leader | Chat Sales CRM Specialist
Zamboanga del Sur
Hey there! I’m Jermaine, an experienced Account Specialist and Team Leader with a strong background in subscriber engagement, direct chat sales, and team management. I specialize in driving revenue through interactive messaging, relationship building, and high-converting Pay-Per-View (PPV) content promotions. Promoted to a Team Leader role within my first month on the job, I bring both hands-on chat experience and leadership skills to keep operations organized and team members motivated without micro-management. Key Highlights & Skills: •Chat Sales & Engagement: Skilled at maintaining fun, engaging chat experiences that build fan loyalty and increase PPV sales. •Leadership & Operations: Experience establishing team protocols, organizing workflows, and supporting specialists to drive peak performance. •Tools & Software: Proficient with CRM platforms, TLC, Slack.
Elevate Management, full_time
Apr 2024 to Jun 2025
Promoted to Team Leader within one month to oversee and support Account Specialists. Helped establish operational protocols, organized team workflows, and created a positive work environment to keep performance high and prevent burnout. Assisted team members in mastering chat strategies, subscriber engagement, and sales goals.
Elevate Management / Fixated, full_time
Mar 2024 to Sep 2026
Managed direct subscriber communications to drive engagement, boost retention, and maximize pay-per-view (PPV) content sales. Promoted to Team Leader after one month of hiring. Leveraged CRM tools and TCL software for efficient client management and personalized fan interactions. Praised by management for fast learning and delivering high sales conversions.