Training Development Specialist | Workforce | Virtual Assistant
Iloilo
Results-driven professional with over 3 years of experience in customer service, workforce management, training, and administrative support. I have successfully advanced into leadership roles through strong organizational skills, attention to detail, and a commitment to operational excellence. My experience includes calendar and schedule management, reporting, data entry, workforce analysis, customer support via phone, chat, and email, onboarding, training facilitation, and performance monitoring. I am proficient in Microsoft Excel, Word, PowerPoint, and Teams. As a former Top Customer Service Representative and current Training & Development Specialist, I bring strong communication, problem-solving, and multitasking abilities. I am passionate about helping businesses stay organized, improve productivity, and deliver exceptional customer experiences.
Inspiro Relia Inc, full_time
Aug 2024 to Present
I facilitate onboarding and training programs for new hires and existing employees, helping them develop the skills needed to succeed in their roles. I create training materials, conduct coaching sessions, and monitor trainee performance to identify opportunities for improvement. I collaborate with operations leaders to enhance productivity, service quality, and overall employee performance while providing administrative support, reporting, and data management for training initiatives.
Inspiro Relia inc, full_time
Dec 2023 to Aug 2024
As a Workforce Specialist, I monitored attendance, productivity, and schedule adherence to ensure service level goals were achieved. I prepared operational reports and workforce analyses, supported staffing and scheduling initiatives, tracked performance metrics, and provided data-driven insights to management. My role required strong analytical, organizational, and communication skills to support daily operations and improve workforce efficiency.
Inspiro Relia Inc, full_time
Mar 2023 to Dec 2023
I provided customer support through phone, chat, and email channels, assisting customers with inquiries, requests, and issue resolution while maintaining high satisfaction standards. I consistently met quality and performance targets through effective communication and problem-solving skills. My dedication to delivering exceptional customer experiences earned me recognition as the 2023 Quarter 3 Top Customer Service Representative.