Executive Assistant | Inbox, Calendar & Travel Management
Metro Manila
I’m a detail-oriented Virtual Assistant with experience in executive support, calendar and inbox management, research, travel coordination, and administrative organization. I help clients stay on top of priorities by keeping schedules organized, communication clear, and tasks handled efficiently. I’m reliable, adaptable, and committed to providing accurate, high-quality support that makes daily operations run more smoothly.
Magic Inc., & Oraz PH, full_time
May 2026 to Present
Completed an intensive executive assistant training program, demonstrating strong executive-level thinking, technical proficiency, and operational maturity. Acquired core functional masteries in comprehensive inbox management, complex calendar coordination, and dynamic travel management. Executed systematic administrative and market research to support data-driven executive workflow planning and independent decision-making.
SupportZebra, full_time
Dec 2025 to May 2026
Managed a high-volume queue of inbound Pizza Hut orders, successfully handling over 80+ calls per shift while maintaining strict schedule adherence standards. Leveraged persuasive upselling strategies and converting techniques to increase average order value by 15%, consistently exceeding monthly sales targets.
Wells Fargo LLC, full_time
Dec 2024 to Mar 2026
Achieved a consistent 100% Customer Satisfaction (CSAT) score by delivering high-precision resolutions for complex account grievances and financial inquiries. Maintained a superior resolution rate on first-contact inquiries, ensuring all critical banking KPIs and strict internal security protocols were fully met daily.
ScalesUp Solutions, internship
Oct 2023 to Apr 2024
Worked as a Software Quality Analyst/Tester at ScaleUp Solutions Inc., validating website functionality, identifying defects, and documenting workflows and notes using Excel sheets. Met KPIs including adherence, work quality standards, and number of tickets created and properly documented for the IT team. Improved system reliability and user experience by accurately identifying issues and clearly communicating findings for timely resolution.
Concentrix, full_time
Sep 2021 to Sep 2022
Delivered high-quality, multi-channel technical support via phone, email, and chat networks, significantly reducing Average Handling Time (AHT) through streamlined troubleshooting. Boosted service quality metrics by maintaining a 95% first-call resolution rate, successfully reducing customer call-backs and enhancing operational site standards.