Joshua D.

Healthcare Virtual Assistant

Philippines

Overview

Experienced Medical Virtual Assistant with a strong background in front-desk operations, insurance verification, appointment scheduling, and patient communication for U.S.-based clinics. Proficient in EHR systems, HIPAA-compliant workflows, and high-volume phone support, with a proven ability to maintain accuracy, confidentiality, and excellent patient service in a remote setting.

Skills and Tools

• Canva
• ChatGPT
• Dialpad
• Microsoft Excel
• Genesys
• Gmail
• Google Meet
• Google Sheets Advanced
• Google Workspace
• Gorgias
• Insurance Verification
• Appointment Setting
• Patient Communication
• HIPAA Compliance
• Phone Support
• EMR/EHR Systems

Work History

• Patient Care Coordinator

  NR medical

  Oct 2023 to Dec 2025

  Provided administrative and virtual support for NR Medical, handling appointment scheduling, insurance verification, patient intake, and inbound/outbound phone communication. Maintained accurate patient records in EHR systems while ensuring HIPAA compliance and delivering professional, patient-focused service in a fast-paced healthcare environment.

• Trainer

  Concentrix

  Oct 2021 to Feb 2023