Quality Analyst
Cebu
Quality assurance background → Ensuring 100% consistency in business processes shows you can maintain high standards in administrative and support roles.
Tech Mahindra, full_time
Jun 2024 to Present
. Conducted root cause analyses on recurring defects, implementing action plans that effectively addressed quality issues. . Generated detailed quality metrics reports for senior management, enabling informed decision-making for process enhancements. . Collaborated with cross-functional teams to develop targeted solutions for identified quality challenges, driving continuous improvement. . Facilitated communication of quality updates to team leadership, ensuring transparency on production deficiencies and improvement progress.
Tech Mahindra, full_time
Jan 2022 to May 2024
. Demonstrated excellent verbal and written communication skills to effectively assist customers on complex technical issues. . Exhibited adaptability by rapidly learning new technologies and software applications to better serve customer needs. . Committed to ongoing personal development and improvement, applying feedback to enhance service quality. Engaged in continuous learning to stay updated with industry trends, improving service delivery.
Tech Mahindra, full_time
Nov 2019 to Dec 2021
. Cultivated strong relationships with customers to drive repeat business and enhance customer loyalty. . Resolved customer inquiries by providing detailed information about products and services, fostering a positive shopping experience. .Enhanced customer satisfaction by assisting in product location and checking availability across store systems. .Utilized effective communication skills to clarify product features, ensuring customers made informed purchasing decisions.