Customer Support for E-commerce & Fintech | Event Ticketing Ops
Pampanga
I keep customers happy and operations running for e-commerce, fintech, and event-ticketing businesses, where orders are time-sensitive, money is involved, and small mistakes get expensive. With 6+ years in customer support and operations, I've supported customers across the US, UK, and Australia via chat, email, and phone, and handled back-office work too: inventory, pricing, and order fulfillment. What I bring: • Customer support: 80-120 contacts per day at 90-95% CSAT, using Zendesk, Django Admin, and Slack. • E-commerce operations: Shopify store setup, product imports, and listing optimization • Event ticketing and inventory ops: 85-95% inventory accuracy across Ticketmaster, AXS, LiveNation, and SeatGeek, with daily price monitoring. • Accounting software: L1 Xero Certified Associate Tools: Zendesk · Django Admin · Slack · Shopify · Xero · Skybox · Ticketsuite · Jancy I'm comfortable working across US, UK, and AU time zones and can adjust my hours to what the business needs. Open to full-time remote roles in customer support and operations. I also take on select freelance VA projects.
CS Modern Workforce Inc., full_time
Nov 2023 to Aug 2026
- Responded to customer inquiries via chat, email, and phone while adhering to company-standard scripts, policies, and procedures. - Provided quick, effective, and customer-focused solutions by identifying issues, resolving concerns efficiently, and ensuring a positive customer experience. - Maintained strict confidentiality of customer and company information at all time.
Upwork, part_time
Jul 2023 to Nov 2023
- Shopify Store Setup & Web Management - Manage product uploads, pricing updates, inventory tracking, and payment gateway setup. - Product Image and Description Optimization
GEOS SL, full_time
Feb 2022 to Jul 2023
- Managed ticket inventory across primary and secondary marketplaces, ensuring accurate fulfillment and inventory tracking. - Ensured inventory accuracy through effective use of inventory management systems. - Monitored market values to ensure pricing accuracy and alignment with current market trends
Sutherland, full_time
May 2020 to Jan 2022
- Provided customer assistance across retail, financial, and technical support channels through phone, chat, and email. - Delivered timely and effective solutions to enhance the overall customer experience. - Provided flexible support across multiple departments to assist team operations and achieve business goals.