Virtual Assistant | Admin, Data & Operations
Kalinga
Experienced Virtual Assistant and Operations professional specializing in administrative support, data reporting, and process improvement. Skilled in Excel, Google Workspace, and workflow automation. I combine strong attention to detail with analytical thinking to keep operations organized, efficient, and results-driven.
NR Medical, contract
May 2025 to Aug 2025
Analyzed real-time and interval-based performance metrics to identify outliers and execute data-driven interventions to stabilize the underperforming metric. Sustained 85%+ call acceptance rate by monitoring calls and adjusting staffing real time.
Republic, contract
Aug 2022 to Apr 2025
Streamlined access management and device administration across the organization, strengthening security controls. Optimized IT vendor management, audits, asset tracking, and procurement, achieving $85,000+ cost savings for the department in 2025.
MSPBots.ai, contract
Apr 2022 to Aug 2022
Led large-scale client dashboard migrations, optimizing task delegation to meet deadlines while reducing labor effort and costs by nearly $200 per client. Executed SQL driven data migrations and validations while serving as the technical point of contact for weekly client engagements along with the Account Manager assigned..
Freelance, freelance
Nov 2021 to Nov 2022
Provided direct administrative and operational support to the VP of Engineering, managing schedules, communications, documentation, and day-to-day priorities. Coordinated cross-functional requests and follow-ups between Engineering, IT, and other stakeholders to ensure tasks and deliverables stayed on track. Assisted with project coordination, data management, and process improvement initiatives such as SOPs for IT and ticketing systems via Zapier and Notion.
Insticator, contract
Nov 2020 to Nov 2021
Increased 2021 year-end revenue by 25% by optimizing yield strategies, conducting ad audits, implementing A/B testing, and expanding affiliate programs across multiple web properties. Delivered stakeholder ready reports on metrics like impressions, CPC, CTR and viewability based on the placement of campaigns.
Teleperformance, full_time
Mar 2020 to Dec 2020
Led 4 analysts across 9 accounts and 3 sites, ensuring daily reporting needs while delivering ad hoc financial reports and year-to-date performance analysis. Monitored analyst utilization and workload distribution, maintaining a 1:1000 FTE-to-volume ratio while balancing account reporting needs and maximizing resource efficiency.
Teleperformance, full_time
Nov 2019 to Mar 2020
Managed and coached 14-16 agents, maintaining 99% Call Quality, 430 seconds AHT and 86% Customer Experience scores.. Developed agents who advanced to Supervisor, Quality Analyst and Trainer roles through targeted coaching, performance monitoring and continuous employee development.