Healthcare Virtual Assistant | Medical Billing
Benguet
Detail-oriented Healthcare Virtual Assistant with a medical technologist background and specialized healthcare administrative training. Knowledgeable in front-end Revenue Cycle Management (RCM) workflows, patient intake coordination, appointment scheduling, insurance eligibility verification, prior authorization, healthcare documentation support, and administrative workflow coordination. Familiar with HIPAA and PIPEDA compliance, trauma-informed communication, and Jane App practice management system navigation. Brings strong organizational skills, attention to detail, professionalism, and a commitment to maintaining accurate documentation, patient confidentiality, and efficient clinic operations.
Concentrix, full_time
Jan 2022 to Nov 2026
• Answer incoming calls and provide customers with access to products, advice, and services • Listen actively to customers and empathize with their concerns
English Partner ( China), full_time
Dec 2020 to Nov 2021
• Taught private English lessons to students of various backgrounds and experiences. • Encouraged active participation in class sessions to improve language-level proficiency. • Made lesson plans for students according to the identified level of proficiency. Providing appropriate feedback to the students
Swiss Chalet Rotisserie & Grill (Canada), full_time
Nov 2017 to Nov 2020
• Answer incoming calls in a professional manner • Assist customers in making purchasing decisions and placing orders • Assist customers regarding menu items in an informative and helpful way • Give customers the approximate time of delivery
Banker's Life and Casualty Company, full_time
Jan 2014 to Sep 2017
• Call potential clients to describe services offered • Entered all clients' information into the company database, keeping confidentiality in mind at all times • Place outbound follow-up calls to confirm the appointment • Completed daily tasks and quotas