Travel Operations Specialist | Customer Service and Technical Support
Rizal
Customer service and operations professional with experience in travel, AI training, healthcare, fintech, and financial software. Skilled in booking coordination, guest and partner support, case management, troubleshooting, and multi-channel service in fast paced environments.
Wine Stories S.L.U, freelance
Mar 2026 to Oct 2026
Coordinate end-to-end operations for travel and experience bookings, managing guest and supplier communications, availability, schedules, pricing, rider requirements, booking changes, cancellations, payments, and post-booking support. Create and optimize experience listings for online travel platforms, while verifying guest information, coordinating special requests, and ensuring clear customer-facing descriptions, inclusions, requirements, and instructions.
Online Helpers, full_time
Aug 2025 to Jan 2026
Simulated realistic conversational inputs and followed strict training guidelines to refine AI responses, ensuring accuracy, intent recognition, and consistent high-quality data. Reinforced correct responses, improved conversation flow, and met productivity, accuracy, and confidentiality standards in a fast-paced virtual environment.
Everise, full_time
Aug 2024 to Oct 2025
Assisted Medicare members with inquiries on Part D coverage, including benefits, claims, and prescription concerns. Resolved billing, payment, and pharmacy access issues while ensuring compliance with CMS and HIPAA guidelines. Delivered clear, compassionate support to maintain high customer satisfaction and first-call resolution rates
TDCX, full_time
Nov 2023 to Jul 2024
Delivered multi-channel support via phone, chat, and email, ensuring consistent and high quality customer experiences for a payment processor account. Managed customer accounts, processed changes or closures, and resolved billing or account-related concerns. Provided technical assistance for platform issues, including login errors, transaction failures, and system integration support.
Concentrix, full_time
Nov 2022 to Oct 2023
Provided multi-channel support for financial, payroll, and accounting software via phone, email, chat, and ticketing systems. Diagnosed and resolved software issues by following troubleshooting protocols and using technical resources. Assisted clients with software installation, setup, and configuration to ensure optimal performance and system compatibility.