Virtual Assistant | Operations Assistant | SEO Specialist
South Cotabato
I am a results-driven Virtual and Operations Assistant dedicated to helping founders, executives, and growing teams eliminate operational friction, deliver exceptional support, and scale efficiently. I bridge the gap between high-level strategy and daily execution by streamlining core business workflows, managing high-priority administrative logistics, and driving multi-channel customer engagement via email, chat, and ticketing systems. My background spans standardizing SOPs, maintaining CRM databases, coordinating cross-functional projects, and resolving complex client inquiries with empathy and speed. Rather than just checking off tasks or clearing tickets, I take ownership of outcomes by analyzing friction points, anticipating operational needs, and implementing structured systems that enhance customer retention while reclaiming valuable time for leadership. Partner with me to build a lean, reliable, and client-centric operational engine that powers your business vision!
RentalHo Vacation Homes Rental, full_time
Jan 2026 to May 2026
> Managed Airbnb listings, reservations, guest communications, and booking schedules to ensure smooth day-to-day operations. > Resolved guest inquiries, complaints, and accommodation issues while maintaining high levels of customer satisfaction. > Coordinated with Airbnb Support regarding account concerns, reservation disputes, payment issues, and listing management. > Monitored property conditions, reported damages and maintenance requirements, and maintained accurate operational and financial records.
RealRender3D UK, full_time
Oct 2024 to Dec 2025
> Improved the website’s organic visibility by 70% by refining content structure, optimizing metadata, and targeting location-based keywords. > Contributed to the creation and optimization of 80+ blog posts and service pages, driving steady growth in organic sessions. > Helped increase monthly inquiry submissions by 50% through improved page layouts, internal linking, and keyword targeting. > Applied Geo-targeted SEO and Answer Engine Optimization (AEO) strategies to rank for location-based searches and secure featured snippets.
Experian Information Solutions, Inc., full_time
Dec 2023 to May 2024
> Conducted audits with Screaming Frog and SEMrush to fix broken links, duplicate content, and improve page load speeds, enhancing user experience. > Used SEMrush to identify and integrate high-value keywords, boosting organic traffic by 60% in 6 months. > Secured high-quality backlinks that enhanced the authority and trustworthiness of the page, contributing to a significant improvement in search engine rankings. > Enhanced user experience with simplified layouts and clear CTAs, and implemented advanced strategies like content clusters, reducing bounce rate.
FIS, full_time
May 2022 to Oct 2022
> Customer Support & Inquiry Resolution: Resolved high-volume inbound inquiries regarding financial gift cards, including balance verifications, transaction histories, card activations, and fee structures with speed and accuracy. > Fraud Prevention & Security: Handled sensitive financial transactions while strictly adhering to security protocols, successfully identifying and mitigating unauthorized gift card activity, fraud attempts, and account compromise risks. > Complex Dispute Escalations: Investigated and resolved complex card balance discrepancies, merchant processing errors, lost/stolen card reports, and refund requests, consistently achieving high first-contact resolution rates. > System & Account Management: Navigated specialized financial databases and CRM software to update account statuses, process replacement card issuances, and apply card adjustments in compliance with industry regulations. > Customer Retention & CSAT: Delivered empathetic, clear, and efficient support under tight SLA deadlines, consistently maintaining top-tier Customer Satisfaction (CSAT) scores and Quality Assurance (QA) metrics.