Medical Virtual Assistant | Customer Support
Cebu
HIPAA - certified Medical Virtual Assistant with a Bachelor of Science in Nursing and experience in medical scribing, clinical documentation, EMR/EHR management, appointment scheduling, and patient support. Skilled in maintaining accurate medical records, handling confidential patient information, coordinating healthcare services, and providing administrative support in fast-paced environments. Strong background in customer service, data management, and communication, with a proven ability to work indeoendently while delivering compassionate and professional patient care.
Private, full_time
Oct 2023 to Jan 2025
*Assisted with medication reminders and monitored health status changes *Maintained detailed records of daily observations and patient progress *Coordinated medical appointments and healthcare-related activities *Provided compassionate support while ensuring patient safety and comfort
E-Tech Solution, full_time
Mar 2023 to Sep 2023
*Managed appointment scheduling and calendar coordination across multiple time zones *Maintained accurate client records and verified documentation for completeness and compliance *Handled email correspondence and provided timely responses to client inquiries *Assisted with administrative workflows, data entry, and document management *Maintained confidentiality of sensitive client information
WorldRemit, full_time
Mar 2020 to Jan 2023
*Managed high-volume customer inquiries while maintaining accuracy and professionalism *Resolved account and transaction concerns through effective communication and problem solving *Maintained strict compliance with data privacy and security requirements