Chat and Email Support Specialist | Customer Service Representative
Rizal
Customer service professional with nearly four years of experience delivering high-quality support across chat, email, and front-line roles. I excelled in online listings and verification, consistently meeting performance metrics such as response time, resolution rate, and customer satisfaction scores. Led initiatives that improved efficiency and boosted customer satisfaction, demonstrating strong problem-solving and multitasking skills. Previous roles as a receptionist and call center agent further enhanced adaptability and collaboration in fast-paced environments. Recognized for resilience under pressure, attention to detail, and empathy, with a proven track record of driving service excellence and operational improvements.
Majorel, full_time
May 2023 to Mar 2026
I spent nearly three years at Majorel as a chat and email support agent, specializing in online listings and account verification. I consistently met performance targets, improved efficiency, and boosted customer satisfaction. That role sharpened my problem-solving, multitasking, and communication skills, and taught me how to turn complex customer concerns into positive outcomes. Which leads me to be included in one of the best agent every month.
Concentrix , full_time
Jun 2022 to May 2023
Provide comprehensive support to customers by handling hotel reservations, processing modifications or cancellations, and ensuring all requests are managed promptly and accurately.
The Medical City Clinic, full_time
Jan 2019 to Mar 2020
Support patients in navigating healthcare services by coordinating with designated doctors, matching medical concerns to the appropriate specialists, and promoting efficient patient care.