Experienced Ecommerce Specialist/ Shopify Customer support
Laguna
Need a reliable Shopify Customer Support who can keep your customers happy and your store running smoothly? I'm an EXPERIENCE Virtual Assistant with over 10 years of customer service experience including helping E-commerce business. I've helped Shopify stores by: ✔ Responding to customer emails and live chats ✔ Processing refunds, replacements, and exchanges ✔ Tracking orders and resolving delivery issues ✔ Managing Reamaze tickets ✔ Maintaining customer satisfaction ✔ Handling administrative tasks 💼 My Services Include Virtual Assistant Support • Email Management • Calendar & Schedule Management • Data Entry & File Organization • Administrative Support • Task Coordination • Google Workspace & Microsoft Office Customer Service • Email Support • Order Tracking & Processing • Refunds & Returns • Customer Issue Resolution E-Commerce Support • Shopify Order Management • Product Listing Assistance • Customer Inquiry Handling • Shipping and Tracking Updates List tools of I used: • Shopify • ChatGPT • Reamaze • Zendesk • Slack • Asana • Trello • ClickUp • GoogleSheet • Microsoft Office • Canva • ShipHero • Klaviyo ⭐ Why Work With Me? ✔ Reliable and detail-oriented ✔ Strong communication skills ✔ Fast learner and adaptable ✔ Dedicated to excellent customer service ✔ Committed to long-term client relationships I understand that every customer interaction affects your brand reputation, so I focus on fast response times, professionalism, and excellent customer experiences. 📩 If you're looking for someone dependable who can start immediately, I'd love to discuss how I can help your business.
Okella, part_time
Apr 2025 to Feb 2026
Create social media content (Carousel, reels, graphic design) Create Promos Schedule all social media posts everyday Response Dms Create Klaviyo email and SMS campaigns Analyze and create Reports
Katoura, full_time
Apr 2022 to May 2024
Responding to all customer inquiries Manage orders, updating customer information Processing cancelation, refund, discuss, chargeback handling Social media messages Order fulfillment