Customer Support Data Entry | Email Chat Support
Cavite
I am a detail-oriented professional with experience in customer support, administrative tasks, and quality assurance in the BPO industry. I have experience handling customer inquiries through different communication channels, coordinating with service providers, maintaining accurate records, and ensuring compliance with company standards. I am organized, adaptable, and willing to learn new tools and processes. I value accuracy, clear communication, and delivering quality work. I am currently looking for a long-term remote opportunity where I can contribute my skills in customer support, email and chat support, data entry, and administrative assistance.
IntouchCx, full_time
Oct 2024 to Jan 2026
* Coordinated with utility providers to activate essential services for client properties. * Contacted utility companies through phone, email, and online portals to process service activation requests. * Scheduled appointments and coordinated service installations for properties. * Processed utility payments using authorized client payment information. * Monitored activation requests and followed up with providers to ensure timely completion. * Maintained accurate property records, account details, and service activation updates. * Used internal systems and online tools to track requests and manage property-related tasks. * Reviewed team outputs and transactions to ensure accuracy and compliance with company standards. * Identified errors and areas for improvement and provided constructive feedback to team members. * Maintained accurate quality records, reports, and documentation. * Participated in calibration sessions to promote consistent evaluation and quality standards. * Collaborated with team members to address quality concerns and improve work processes. * Supported service quality improvement by monitoring accuracy and adherence to established procedures.