Content Writer | Customer Service Associate
Metro Manila
Detail-oriented Content Editor with more than six years of experience in customer service and technical support. Currently reviews and refines math learning content for accuracy, clarity, and consistency, with a specialization in LaTeX formatting for clean, readable mathematical notation. Previously supported international client accounts in the recruitment and healthcare sectors, and resolved advanced technical issues, where he built a reputation for turning tense situations into positive outcomes through empathy and composure. Brings strong English communication skills, a problem-solving mindset, and a collaborative approach to delivering polished experiences for students, teachers, and customers alike.
Mathspace LLC, contract
Jan 2026 to Present
Edit and review math learning content for accuracy, clarity, and consistency with company standards. Specialize in LaTeX styling, formatting equations and mathematical notation for clean presentation, and collaborate with the content team to refine lessons and questions for students and teachers.
Accenture Inc, full_time
Sep 2024 to Jan 2026
Supported two client accounts, across the recruitment and healthcare sectors. Guided job applicants through each stage of the application process and assisted patients with billing inquiries and questions about home medical equipment.
Concentrix, full_time
Jul 2020 to Aug 2024
Started in technical support handling account concerns, billing, and general inquiries, verifying caller information for tracking and security, and helping customers with product features and setup. Promoted to Advanced Technical Support Associate in 2022, resolving complex technical issues, turning tense interactions into positive experiences through empathy and composure, and recommending products and services based on account reviews and customer needs.