Insurance Verification Specialist | Dental Billing
Metro Manila
My professional background encompasses over 9 years in the BPO industry as a customer service representative—3 years focused on a telco account, where I managed customer inquiries about remaining minutes, processed top-ups via airtime cards or electronic payments, and provided troubleshooting for mobile device technical issues. I then spent 6 years specializing in medical healthcare, delivering critical information to providers, including eligibility, benefits, cost-sharing details, and claims status, while also processing claim adjustments. Following my BPO tenure, I worked remotely for more than 3 years, with a primary focus on medical and dental billing. My unique combination of skills, adaptability, and dedication sets me apart. For being tech-savvy and up-to-date with industry trends, I am highly detail-oriented, capable of working independently with minimal supervision, and quick to adapt as a fast learner. I bring proven customer service expertise, with a track record of professional communication across patients, insurance representatives, and office teams. I am confident my skills will support smooth, accurate operations and am eager to contribute my problem-solving abilities and strong work ethic to your company.
E-ASSIST DENTAL SOLUTIONS, full_time
Feb 2025 to Feb 2026
We verify patient coverage and claim status (paid or denied) by contacting insurance carriers directly via phone or web portals. Once the information is obtained, we document the updates in our dental practice management systems—such as Denticon, Dentrix, or Dentrix Ascend—to ensure the clinical and billing departments are informed of the necessary next steps.
GLOBAL ADVISOR'S SUPPORT GROUP INC., full_time
Feb 2023 to Mar 2025
We post payments to our medical software using details from the Explanation of Benefits (EOB) Including approved payments, denied CPT codes, and patient responsibility amounts. Accuracy and precision are essential for this posting process.
VERSATEL MARKETING, full_time
Aug 2020 to Aug 2020
We call individuals to offer affordable healthcare premiums for individual or family plans, with options tailored to their budget.
TELETECH (ANTHEM WEST), full_time
Mar 2016 to May 2019
We deliver key information relevant to providers, including eligibility, benefits, deductibles, coinsurance, copays, and claims status. Additionally, we submit claims for adjustment when required.
QUALFON (STRAIGHT TALK), full_time
Dec 2011 to Feb 2015
We inform customers of their remaining minutes, add minutes via airtime cards or debit/credit cards, and provide troubleshooting steps for any mobile phone technical issues.
TELETECH (WELLPOINT WEST), full_time
Mar 2009 to Dec 2011
We deliver key information relevant to providers, including eligibility, benefits, deductibles, coinsurance, copays, and claims status. Additionally, we submit claims for adjustment when required.