Virtual Assistant | 5 Years BPO Experience | Customer Support Admin
Metro Manila, Taguig, Philippines
I’m a reliable and detail-oriented Virtual Assistant with 5 years of BPO experience in Customer Service, Sales, Technical Support, and Collections. My background has helped me develop strong communication, problem-solving, customer handling, and time management skills. I’m comfortable assisting customers, managing inquiries, providing technical assistance, handling follow-ups, and keeping tasks organized. I’m eager to help business owners and growing teams manage their daily operations, improve customer communication, and stay organized so they can focus on growing their business. I’m adaptable, organized, willing to learn new tools, and committed to providing professional and dependable support. Services I can offer: * Customer Service and Email Support * Virtual Assistance and Administrative Tasks * Data Entry and Data Management * Lead Follow-ups and Sales Support * Technical Support and Troubleshooting * Collections and Payment Follow-ups * Inbox Management and Customer Communication I look forward to working with clients who value reliability, clear communication, and quality work.
Accenture, full_time
Apr 2023 to Jul 2025
Assisting customers in resolving technical issues by identifying problems, providing step-by-step troubleshooting, and guiding them toward effective solutions while ensuring a smooth and positive customer experience.
Telus International , full_time
Oct 2021 to Apr 2023
Assisted customers with email-related issues, provided troubleshooting support, guided them through account recovery and security verification, and helped secure their accounts while identifying opportunities to offer relevant products and services to meet their needs.