Denise C.

Amazon E-commerce Operations Specialist | Customer Service

Davao del Sur

Overview

E-commerce Operations Specialist with 7+ years of experience supporting Amazon, Shopify, Walmart, and Vendor Central accounts. Skilled in marketplace operations, customer support, FBA reimbursements, product listings, inventory management, and administrative support in fast-paced remote environments.

Skills and Tools

• Shopify
• Amazon
• Amazon FBA
• Amazon Seller Central
• Amazon Vendor Central
• Amazon Brand Registry
• Product Listings
• Inventory Management
• Order Fulfillment
• Order Management
• Product Descriptions
• eBay
• Walmart Marketplace
• Amazon A+ Content
• E-commerce Strategy
• Etsy
• WooCommerce

Work History

• Ecommerce Virtual Assistant

  Ora Organic, part_time

  Aug 2023 to Dec 2024

  •Handled customer inquiries via email and chat. •Processed orders, refunds, replacements, and shipment tracking. •Maintained CRM records and supported product listing updates.

• E-commerce Support Virtual Assistant

  CDX Inc., full_time

  Aug 2021 to Apr 2026

  •Managed Amazon Seller Central operations, FBA reimbursements, and case escalations. •Generated inventory and reimbursement reports to support account performance. •Resolved customer inquiries, refunds, and negative feedback while maintaining high customer satisfaction. •Supported influencer requests, administrative tasks, and social media engagement.

• Amazon Ecommerce Virtual Assistant

  Ejam, full_time

  Dec 2020 to Aug 2021

  •Optimized Amazon product listings, backend keywords, and A+ Content. •Supported compliance, reporting, and administrative case follow-ups.

• Amazon Virtual Assistant

  Monoprice Inc., full_time

  Feb 2018 to Dec 2020

  •Supported Amazon multi-marketplace operations (CA, AU, MX, EU). •Created and optimized product listings, variations, and catalog content. •Managed Vendor Central returns, shortages, chargebacks, and RMA disputes.