Onboarding Specialist | GoHighLevel CRM | Customer Service Expert
Misamis Oriental
I’m a dedicated Onboarding Specialist with solid experience managing client onboarding from start to finish. Skilled in GoHighLevel, CRM tools, email & text communication — all non-voice, fully remote. I’m highly organized, detail-oriented, and I pride myself on delivering smooth, professional client experiences every time. I handle assigned clients efficiently, keeping processes clear and stress-free for both your team and your customers. I’m available for consistent remote work and ready to support your business growth.
Manila Marketing Group, full_time
Nov 2025 to Sep 2026
Manage end-to-end client onboarding from initial welcome through full account setup — all done remotely via email, text, and messaging platforms. Guide clients through every step of the process, ensuring clarity and confidence at every stage. Proficient in GoHighLevel and client management tools to track progress, maintain organized records, and send timely updates. Conduct brief, focused consultations to collect necessary information and confirm next steps. Provide clear guidance, prompt follow-ups, and quick responses to questions — ensuring a smooth, stress-free onboarding experience for every client. Leverage a strong background in customer service and technical support to deliver consistent, high-quality care and excellent client satisfaction from day one.
Teleperformance, full_time
Nov 2022 to Feb 2024
Started as a Customer Service Representative and promoted to Technical Support Representative after demonstrating strong problem-solving and product knowledge. Assisted customers with technical troubleshooting, account issues, and service-related concerns via phone, email, and chat. Walked clients through step-by-step solutions for hardware, software, and connectivity problems — ensuring clear, patient guidance every time. Consistently met and exceeded performance targets including first-contact resolution, average handle time, and customer satisfaction scores. Developed strong communication, adaptability, and customer-first skills that I now bring to every client interaction.