Customer-Focused VA | Client Support | Business Operations Support
Lanao del Norte
I am a Virtual Assistant who brings more than just task support. But also a genuine understanding of how businesses need to treat their customers, manage their operations, and protect their reputation. With my 7+ years of experience in office administration and more than 5 years of running and managing my own online business, I have developed a practical, hands-on understanding about customer service, sales, communication and day-to-day business operations. My strength is that I understand what needs to happen next. I anticipate. And I do not simply wait for instructions after instructions. I pay attention to what needs to be done, solve problems, follow through and look for ways to make businesses run smooth for customers. I'm interested in Customer Service, Customer Experience, E-commerce and Administrative Support. I enjoy working behind the scenes to make sure customers feel heard, tasks are handled properly and business owners can focus on growing the business instead if getting busy to daily details and operations. My asset is my perspective to handle business. I bring as both an employee and a business owner. So I understand first hand of what it feels like to deal with customers, handle inquiries, suppliers, manage sales, solves issues and keep the business moving. Because of that, I don't just complete tasks - I THINK ABOUT THE IMPACT THOSE TASKS HAVE ON THE CUSTOMERS AND BUSINESS. SO IF YOU ARE LOOKING FOR SOMEONE WHO IS GENUINELY INVESTED IN MAKING YOUR BUSINESS EASIER TO MANAGE, I'D BE GLAD TO BE THAT PERSON BEHIND THE SCENES.
51 Talk, part_time
Dec 2025 to Apr 2026
Provided one-on-one English lessons to international students (children/adults), adapting teaching methods to different learning levels and needs. I built strong communication, patience and interpersonal skills while managing classes, tracking student progress, providing constructive feedback and creating positive and engaging learning environment
Xeehn Essentials and Marketplace (online business), part_time
Feb 2018 to Present
Handled end-to-end operations including customer service, product sourcing, posting, order processing, promotions and after-sales report. I built strong customer relationships, managed daily business operations and developed practical skills in sales, e-commerce, social media , problem-solving and client communication.
Linlin Trading, full_time
Jun 2017 to Oct 2025
Managed daily operations including coordination with clients and the team. Provided reliable administrative and customer support, handled multiple priorities, maintained accuracy and confidentiality of information of the client and the company. And ensured tasks and deadlines we followed through efficiently. I have developed strong communication skills, problem-solving, critical thinking, time management skills while consistently supporting smooth office system and operation.