Experienced Customer Support & Digital Marketing Manager
Metro Manila, Quezon City, Philippines
My career is built on one simple truth: Exceptional Customer Experience (CX) is the ultimate competitive advantage. Over the past 15 years, I've had the privilege of leading customer service departments for various organizations, focusing on culture, technology, and process to deliver top-notch experiences that turn one-time buyers into lifelong brand champions. My Secret Weapon? Social Media. I don't just see social media as a marketing tool. It is the most immediate, public, and critical customer service touchpoint. I am driven by the intersection of service, strategy, and digital marketing, ready to lead teams that don't just respond to customers but actively work to delight them across all channels.
Hannah Miet Consulting, full_time
Mar 2025 to Nov 2025
Executive Assistant to the CEO.
Agile Consulting, full_time
Aug 2023 to May 2024
ā Responsible for overseeing the day-to-day operations of the company's customer service dept. ā Works with a team of Team Leads and Customer Service Representatives to ensure that all customer inquiries