Tomas B.

Medical | Healthcare Virtual Assistant

Tarlac

Overview

I have three of experience in customer service, including roles in insurance and call center. I have also 6 months of experience handling pharmacy benefits, Prior authorization, claims denial especially in private insurance in the US.

Skills and Tools

• Medical Billing
• Insurance Verification
• Benefits Verification
• ICD-10 Coding
• CPT Coding
• HIPAA Compliance
• EMR/EHR Systems
• Medical Coding
• Prior Authorization
• Medical Scheduling
• Patient Scheduling
• Medical Terminology
• Claims Submission
• Claims Processing
• Claim Denial Management
• Patient Communication
• Patient Follow-up
• Healthcare Administration
• Revenue Cycle Management

Work History

• Customer service

  Sutherland/Sykes Asia/Peak Outsourcing

  Oct 2019 to Oct 2022

  I Communicate with customers (verbal and written) with a problem-solving attitude. I also understand the issue and make the best use of the available resources to resolve the issue. To be able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.