I worked in the number 1 bank (BDO) in the Phils for a decade
Laguna
With strong administrative and operations experience, detail-oriented person, team-player, and work well under pressure. Results-driven banking and administrative professional with 28 years of local and international experience in banking, customer service, executive administration and operations. Skilled in client relationship management, administrative support, multitasking, problem-solving and communication.
BDO Unibank, Inc., full_time
Apr 2016 to Jun 2026
Responsible in handling auto loan application processing and approval. Aims to increase numbers of clients availing auto loans under bank financing and ensuring to achieve MTD/YTD targets. Responsible in communicating with clients whether via phone or face to face basis with regard to their auto loan application Addresses clients concern by pro-actively communicating with them, trouble shoot problematic accounts and give best possible or alternative solution Handled preparation of Desk Manual, Internal Guidelines and Memorandum to Team Overal Coordinator for Accounts Entitlement Review for al Units. Ensure compliance of Business Units to internal and external audit, regulatory agencies, global payment schemes and local partner networks. Ensure compliance of Business Units under TBG – Product Management to internal and external audit, regulatory agencies, global payment schemes and local partner networks.
Razin Trading Company (Riyadh, Saudi Arabia), full_time
Oct 2013 to Dec 2015
Manage the itinerary and daily schedule, travel booking and hotel accommodation of the General Manager, Deputy Manager, and Projects Director. Safekeeping of al confidential office information, bank details, and vault keys. Handles the Booking flights and itinerary of al staff traveling in domestic and international location. Prepares Official Memo and Internal Notice to all employees.
Sungee Travel Ltd (Singapore), full_time
Jul 2011 to Sep 2012
Handle Administrative duties and daily operations of the Transport Services. Specialized in handling the daily distribution of schedule and detailed information of 30 Sungee Drivers to Marina Bay Sands Hotel. Assist with the preparation of reply to correspondence of the Hotel guests’ disputes and complaints. Handle regular review of the operational procedures and recommend immediate implementation on the changes towards improvement and better service. Escalate al exceptions and isolated scenario with regard to hotel guests’ complaints with a follow through until resolution, while offering an alternative solution for the time being. Assigned to manage Petty Cash of Sungee and submit a monthly expense report.