Liezle R.

Account Care Specialist | Insight Direct Philippines LLC

Metro Manila

Overview

Experienced in supporting clients throughout the post-sales journey, including order management, shipping and delivery concerns, RMAs and returns, billing issues, vendor coordination, and escalations. Skilled at working across internal teams, vendors, and carriers to resolve issues while keeping clients informed through clear and timely communication. Core Skills: Customer Care • Account Support • Order Management • RMA & Returns • Logistics Coordination • Vendor Management • Billing & Credit Support • Issue Resolution • Client Communication • Microsoft Excel • XLOOKUP • Data Management

Skills and Tools

• Order Fulfillment
• Order Management
• Returns Management
• Email Management
• Freshdesk
• ServiceNow
• Microsoft Teams
• Microsoft Outlook

Work History

• Account Care Specialist

  Insight Direct Philippines LLC, full_time

  Jun 2026 to Present

• Account Care Representative

  Insight Direct Philippines LLC, full_time

  Jul 2022 to Jun 2026

• Grade school teacher

  Kingsville Learning Center, full_time

  Apr 2019 to May 2022