Virtual Assistant | CRM, Data Entry Customer Service
Tarlac, Tarlac City, Philippines
Looking for someone who can keep things organized, handle customers with patience, and make your day a little easier? I'd love to help! Hi! I'm Lynne, and I have several years of experience in customer service, billing, technical support, and administrative work. I've spent years helping customers solve problems, from complicated billing concerns and technical issues to simple questions that just need someone willing to listen. I've also handled CRM management, appointment scheduling, data entry, customer follow-ups, and coordinating with different teams to make sure nothing gets overlooked. One thing about me is that I don't like leaving things unfinished. If something needs to be followed up on, I'll make sure it gets the attention it needs. I'm naturally organized, patient, and the type of person who genuinely enjoys figuring things out. I'm not going to pretend I know everything, but I'm confident in my ability to learn. I'm open to feedback, comfortable asking questions, and always willing to put in the effort to improve. What can you expect from me? Someone dependable, easy to work with, and genuinely committed to doing a good job, even when no one's watching.
Sutherland Global Services Philippines, full_time
Aug 2022 to May 2026
I worked as a Customer Service Representative in the telecommunications industry, where I assisted customers with billing inquiries, payment processing, billing disputes, and account concerns. I handled a high volume of inbound calls, explained charges, resolved customer issues, and offered suitable products or services based on their needs. My role required patience, strong communication skills, problem-solving, and attention to detail. I also made sure customer interactions were properly documented and worked toward resolving concerns while maintaining customer satisfaction.