Real Estate Virtual Assistant | Inbox, Calendar Client Support
Rizal, Cainta, Philippines
Reliable Virtual Assistant with 7 years of client-facing experience in real estate and utilities, now available for remote work. I keep inbox and calendar management, documentation, and case tracking organized so you can focus on running your business, not chasing loose ends.Most recently managed client concerns from pre-sale through title transfer for a real estate company; previously resolved billing inquiries and high-bill investigations for a utilities provider. Proficient in Google Workspace, Slack, Zoom, Trello, and Calendly, with a track record of following through on multiple concurrent requests.
Empire East Land Holdings, Inc., full_time
Apr 2022 to Present
• Managed inbox and follow-up for escalated client concerns from pre-sale through title transfer, covering unit issues, account transfers, and turnovers. • Drafted and sent weekly welcome letters to new clients, confirming transaction details and validating the legitimacy of each sale. • Resolved client complaints in line with company policy, coordinating with property administrators across multiple projects to reach timely resolutions. • Partnered with internal teams to keep communication efficient and ensure client requests were closed out on schedule.