Healthcare/Administrative Virtual Assistant
Ilocos Norte
Highly efficient healthcare virtual assistant dedicated in providing high-level clinical and administrative support to healthcare providers. Formerly a Healthcare Virtual Assistant at Preferred Mobile Wound Care, contributed to streamlining patient care through EMR management, insurance verification, and DME procurement. Previous roles include Pharmacist at WATSONS PERSONAL CARE STORES and Customer Care Specialist at Hi-Precision Diagnostics, demonstrating a commitment to patient support and operational efficiency. Holds multiple certifications in data analytics, showcasing a growing proficiency in data-driven decision-making for healthcare operations.
Preferred Healthcare Mobile Wound Care, full_time
Mar 2024 to Jun 2026
1. Managed end-to-end Electronic Medical Records (EMR) systems, ensuring 100% data accuracy and strict adherence to HIPAA compliance laws. 2. Executed complex Insurance Verification Requests through transmitting insurance verification packets via secure fax to Altera, NSM Biologics, and Smith+Nephew Reimbursement. 3. Generated and tracked laboratory tests, imaging, and advanced wound PCR/cultures requisitions submitted to Shepard Health & MDS. 4. Facilitated specialized wound care supply ordering through Verse Medical based on strict provider specifications. 5. Coordinated complex Durable Medical Equipment (DME) orders (e.g., wound VACs, Clinitron beds) with suppliers including 3M/KCI, AdaptHealth, Proline, and Ethos, aligning procurement with provider’s provisions and patient insurance guidelines. 6. Handled secure transmission of sensitive health data through highvolume inbound and outbound medical fax management. 7. Processed inbound and outbound medical records requests, dispatching clinical notes to home health companies, Primary Care Physicians (PCPs), and external facilities. 8. Conducted proactive follow-ups with patients and pharmacies to ensure prescription pickup, resolving supply, or dosage discrepancies. 9. Managed patient experience feedback campaigns using Weave, boosting patient satisfaction metrics and practice engagement. 10. Early Tenure: Accelerated clinic workflow during the initial months by serving as a Medical Scriber, facilitating calling in prescriptions, and optimizing the patient intake process.