Customer Support/Chargeback Manager
Leyte
I have several years of experience in customer support, particularly in e-commerce, and throughout those years, I’ve developed strong communication, problem-solving, attention to detail, and customer service skills.My experience working in DTC not only includes handling customer inquiries through Gorgias, managing Shopify orders, assisting with shipping and tracking concerns, returns, refunds, cancellations, and other order-related issues. I’ve also handled PayPal and other payment processor disputes and chargebacks, including proactively reaching out to customers to understand their concerns and find a resolution before the issue escalates