Customer Service Representative
Bulacan
Dedicated professional with 10+ years of experience in customer service and over 1 year in property management. Experienced in maintenance coordination, tenant and vendor communication, work order management, and issue resolution. Skilled at managing high-volume customer interactions across phone, email, and chat while maintaining accuracy, efficiency, and exceptional service. A proactive problem solver with strong organizational skills and a proven ability to thrive in fast-paced, customer-focused environments.
Abodea, full_time
Apr 2025 to Jun 2026
-Managed day-to-day property management operations, ensuring efficient handling of tenant and owner concerns -Coordinated maintenance requests, repairs, and vendor services to maintain property standards and tenant satisfaction -Served as a primary point of contact for tenants, contractors, and property owners, providing timely and professional communication -Assisted with lease administration, tenant onboarding, renewals, and documentation management. -Monitored work orders and maintenance schedules to ensure issues were resolved within established timelines -Collaborated with property managers to improve workflows and deliver exceptional customer service. -Demonstrated strong problem-solving, conflict-resolution, and organizational skills in a fast-paced remote work environment.
TaskUS, full_time
May 2024 to Mar 2025
-Assisted delivery riders with their concerns through chat, email, and phone call when needed -Helped merchants and delivery riders with their concerns for a big delivery service company from different countries like Australia, the United States of America, and New Zealand through phone calls
iQor PH, full_time
Mar 2020 to Mar 2024
-Assisted customers with home warranty claims, coverage inquiries, and service requests. -Coordinated repair appointments with contractors and service providers. -Tracked work orders and ensured timely completion of repairs. -Resolved customer concerns and escalated complex cases when necessary. -Maintained accurate documentation in CRM systems. -Delivered high-quality customer service while meeting productivity and performance metrics.
iQor PH, full_time
Oct 2019 to Mar 2020
-Provided technical support for AT&T internet, phone, and related services -Diagnosed and resolved connectivity, Wi-Fi, modem, and router issues. -Guided customers through troubleshooting and account-related concerns. -Documented customer interactions and technical resolutions in CRM systems. -Consistently met performance, quality assurance, and customer satisfaction metrics
Teletech PH, full_time
Jan 2015 to Aug 2019
-Managed escalated customer concerns related to Verizon FiOS internet, television, and phone services. -Coordinated with technical support teams, field technicians, and supervisors to resolve customer complaints and service disruptions. -Maintained regular communication with customers, providing updates on case progress and setting clear expectations. -Ensured compliance with company policies, quality standards, and service level agreements (SLAs) -Consistently met performance metrics for customer satisfaction, resolution time, and quality assurance.