Virtual Assistant | Short-term rental and Admin VA | Reservation Agent
Metro Manila
Hi! I’m Marisse, a reliable and detail-oriented Virtual Assistant with over 6 years of experience in corporate and remote support roles. I specialize in administrative support, data entry, customer communication, accounting, email and calendar management, and day-to-day operations. I’ve worked with different tools and platforms, and I’m comfortable learning new systems quickly. What sets me apart is my reliability, attention to detail, and ability to work independently. I’m a fast learner, adaptable, organized, and committed to completing tasks accurately and on time. If you’re looking for someone dependable who can make your workload lighter and keep things organized, I’d be happy to help!
Extenteam, full_time
Apr 2026 to Present
Communicates with potential guests via email, chat, text, and phone in a professional and friendly manner. Responds to emails with reservation information, confirmations, and additional details. Collaborates with guests to understand their needs, recommend properties, and answer questions regarding facilities and rates. Stays familiar with the area, company properties, and local attractions to answer inquiries. Manages OTA messaging (Airbnb, Vrbo, etc.).\ Handles the end-to-end reservation process: inquiries, bookings, alterations, and cancellations. Checks voicemail and follow up with potential guests to convert leads. Processes guest payments.
Let2rent, full_time
Jan 2026 to Mar 2026
January 2026 - July 2026 Manages OTA messaging (Airbnb, Vrbo, Expedia, Booking) Handling guest questions, issues, complaints, or special requests during their stay Cleaning & Maintenance Coordination Data entry of guest information in government portals Using property management software (Hostaway, Breezeway) Email management and other administrative tasks
Outsourced Personnel - City Relay, full_time
May 2024 to Dec 2025
Uses multiple booking channels and property management systems (Airbnb, Booking.com, PlumGuide, VRBO, Rental Ready) Guest communications (handling inquiries & complaints) Booking assistance (Relocation, rebooking, alterations, extensions) Invoice issuance, Payment and refund processing
Development Bank of the Philippines, full_time
Jul 2019 to May 2024
Performs booking and servicing functions of corporate accounts. Prepares monthly, quarterly, annual reports and other bank certifications needed by the client. Prepares Billing Statements, Amortization Schedule and Statement of Accounts. General Ledger and Subsidiary Ledger Reconciliation. Collects BIR Form 2307 and prepares Summary Alphalist of Withholding Tax