Shaira L.

Front Desk | Medical Receptionist | Customer Service

Laguna

Overview

I am a reliable and adaptable professional with experience in front desk operations, customer service, administration, and team support in fast-paced environments. Over the years, I have developed strong communication, organizational, and problem-solving skills through handling client coordination, scheduling, billing, documentation, and daily operational tasks. I enjoy working with people and creating a welcoming and organized environment while ensuring tasks are handled efficiently and professionally. I am known for being dependable, detail-oriented, quick to learn, and able to work well both independently and as part of a team. I am currently seeking opportunities where I can contribute my experience, positive attitude, and strong work ethic in roles such as front desk, hospitality, housekeeping support, office administration, customer service, or other operational positions abroad.

Skills and Tools

• Medical Billing
• EMR/EHR Systems
• Medical Scheduling
• Claims Processing
• Patient Scheduling
• Claim Denial Management
• Insurance Verification
• Benefits Verification
• Healthcare Administration
• Claims Submission
• Prior Authorization
• Patient Communication
• Revenue Cycle Management
• Credentialing

Work History

• Operations Officer | Clinic Manager

  PMP PAIN CENTER CORPORATION, full_time

  Feb 2021 to Jun 2026

  Front Desk Operations and Patient Reception Appointment Scheduling and Patient Coordination Customer Service and Inquiry Handling Billing, Payment Processing, and Claims Management HMO Verification, Approval, and Collections Coordination Revenue Cycle and Accounts Receivable Monitoring Financial Reporting and Data Reconciliation Documentation and Records Management Clinic Administration and Operations Support Multi-Branch Operations Coordination Team and Stakeholder Coordination Process and Reporting Improvement

• HR/Admin Officer

  CT-Bond Decorative Materials Trading, full_time

  Jan 2020 to Oct 2020

  • Human Resources and Administrative Support • Payroll and Benefits Administration • Timekeeping and Attendance Monitoring • Recruitment and Onboarding Coordination • Employee Relations and Staff Support • Records and 201 File Management • Government Benefits and Compliance Processing • HR Policy Implementation and Documentation • Workers’ Handbook Development • Coordination with DOLE, PESO, and Government Agencies

• HR-Admin Staff

  FRP Philippines Corporation, full_time

  Apr 2018 to Jan 2020

  • Human Resources and Administrative Support • Payroll and Benefits Administration • Recruitment and Onboarding Coordination • Employee Relations and Staff Assistance • Performance Evaluation Support • Records and 201 File Management • Training and HR Policy Implementation • Documentation and Memorandum Preparation • Government Compliance Coordination • Liaison with DOLE, LTAI, and PESO