Virtual Assistant | Property Management
Bohol
I have 8+ years in property management and 4+ years in customer service, with experience coordinating repairs, vendors, tenants, and contractors. I’m organized, proactive, detail-oriented, and skilled in communication and problem-solving.
Zuma Housing, full_time
Jun 2025 to Sep 2026
Assist tenants with inquiries, move-in, and move-out procedures. Coordinate maintenance requests with technicians and contractors. Provide administrative support for property operations, including emails, calls, and documentation. Communicate with tenants and service providers to help ensure timely resolution of property concerns. Maintain accurate records and follow up on property-related requests.
Mynd Property Management, full_time
Mar 2018 to Dec 2023
Assisted applicants throughout the leasing process and provided support from application through placement. Provided exceptional customer service to tenants, prospective tenants, and other stakeholders. Assisted with marketing efforts to attract prospective tenants. Maintained accurate leasing and tenant information and documentation. Coordinated with internal teams and external service providers to support property operations. Followed up on tenant and leasing-related concerns to ensure timely resolution.
Castle Property Management, full_time
Jan 2016 to Feb 2018
Prepared leasing reports, financial statements, and administrative reports. Prepared lease agreements, rental applications, and other leasing documentation. Conducted regular team meetings and check-ins to monitor progress and address challenges. Served as a liaison between team members and management. Supported tenant placement and leasing activities while maintaining accurate records.
Convergys Philippines, full_time
Oct 2013 to Jan 2016
Handled inbound and outbound calls and chats from retail customers. Processed customer orders, sales, returns, exchanges, cancellations, and refunds. Verified the accuracy and completeness of customer and order information. Documented customer interactions, complaints, resolutions, and follow-up actions. Assisted customers with internet service concerns through phone support. Diagnosed technical issues by asking probing questions, gathering information, and identifying appropriate solutions.
Aegis People Support, full_time
Mar 2012 to May 2013
Handled customer inquiries regarding flights, hotels, car rentals, and travel activities. Assisted customers with planning and customizing travel itineraries. Coordinated with airlines, hotels, rental car agencies, and other travel partners. Confirmed availability, pricing, and itinerary details. Processed travel bookings, reservations, and ticket purchases accurately and efficiently.