Virtual Assistant | Real Estate, E-Commerce Financial Planning
Cebu
I’m a versatile Virtual Assistant with hands-on experience in Real Estate, E-Commerce, Financial Planning, Insurance, and Customer Service. I’ve supported businesses with everything from administrative tasks and email management to order processing, product listings, inventory monitoring, customer support, and transaction coordination. I’m known for being organized, adaptable, detail-oriented, and proactive. I can manage multiple priorities, learn new tools quickly, and handle day-to-day tasks with accuracy and professionalism. My goal isn’t just to complete tasks—it’s to become a reliable part of your team, helping you save time, stay organized, and focus on what matters most: growing your business.
WP Drive Limited, full_time
May 2025 to Aug 2026
Responsibilities: -Process and manage customer orders from checkout through fulfillment. -Create, update, and maintain product pages, including product information and details. -Handle order disputes, refund requests, and customer concerns. -Provide chat support and assist customers with order, payment, and product-related inquiries. -Perform accurate data entry and maintain organized records. -Handle various administrative tasks to support daily business operations. -Manage and respond to customer emails in a timely and professional manner. -Monitor inventory levels and help keep product availability up to date.
Smartsourcing, Inc., full_time
Mar 2024 to Jun 2025
Responsibilities: -Managed and updated new property listings and ensured information was accurate. -Assisted with real estate marketing, including social media ads and promotional materials. -Created and maintained brochures, drops, and board templates. -Managed emails and calendars for agents and clients. -Assisted with transaction coordination and kept transaction-related tasks organized. -Provided general administrative support to help keep daily real estate operations running smoothly. -Coordinated multiple tasks and deadlines while maintaining accuracy and attention to detail.
Elka Asenso Outsourcing, full_time
Oct 2023 to Feb 2024
Responsibilities: -Assisted with the preparation of Statements of Advice (SOA). -Prepared and organized financial planning documents and client information. -Transcribed and maintained file notes accurately. -Provided paraplanning support to assist financial advisers with client work. -Assisted with administrative tasks related to financial planning processes. -Ensured documents and client records were organized and accurate.
Standard Insurance Co. Inc., full_time
Sep 2018 to Nov 2022
Responsibilities: -Managed insurance policy issuance and ensured accurate processing of client policies. -Cross-sold additional non-life insurance products based on customer needs. -Handled insurance claims and assisted clients throughout the claims process. -Provided professional customer support and addressed client concerns. -Managed inbound and outbound calls with customers and clients. Achievements: -Consistently achieved monthly sales quotas. -Consistently ranked among the top earners while handling a motorcar dealer account. -Maintained the most organized claims files, ensuring records were accurate and easy to track.