Ecommerce Virtual Assistant
Cavite
Hi, I’m Reign, a customer service and e-commerce professional with 6 years of BPO experience, primarily supporting Amazon delivery and shipping operations. Throughout my career, I’ve developed strong skills in customer service, email and chat support, order and delivery management, issue resolution, data entry, documentation, administrative support, and coordinating with different teams to resolve concerns efficiently. I also have experience working with e-commerce tools and platforms such as Amazon-related systems, Shopify, ShipBob, Zendesk, Slack, Recharge, and Okendo. I’m comfortable managing customer inquiries, tracking orders, maintaining accurate records, following processes, handling multiple priorities, and working with time-sensitive tasks. My key strengths are communication, attention to detail, organization, problem-solving, multitasking, time management, adaptability, and working independently. I’m also continuously developing my skills in Virtual Assistance, Amazon e-commerce operations, AI tools, and automation. I’m now looking for an opportunity where I can use my experience to provide reliable administrative, customer service, and e-commerce support while continuing to grow professionally and contribute to the success of the company.
RYZE Superfoods, full_time
Dec 2024 to Sep 2026
At RYZE Superfoods, I worked as an E-commerce Customer Support Specialist supporting customers across email, SMS, Instagram, and reviews. I handled orders, shipping and tracking issues, refunds, replacements, and subscription concerns. I used Zendesk for ticket management, Shopify for order and customer information, Recharge for subscriptions, ShipBob for fulfillment, and Slack for team communication. This experience strengthened my problem-solving, communication, multitasking, and e-commerce operations skills.