Josie B.

Airbnb & Property Management Support Specialist

Cavite, Tanza, Philippines

Overview

Detail-oriented and reliable Virtual Assistant with experience in customer support, administrative tasks, and property management. Skilled in handling guest communications, managing reservations, coordinating with teams, and resolving issues with professionalism and empathy. Dedicated to providing excellent service, staying organized, and helping businesses run smoothly through efficient and proactive support.

Skills and Tools

• Email Management
• ClickUp
• Google Calendar
• Calendly
• Google Docs
• Google Drive
• Google Meet
• Microsoft Teams
• Slack
• Gmail
• Internet Research
• Scheduling
• Client Communication
• Notion
• Task Management
• Calendar Management
• Document Management
• Microsoft Office
• Office Management
• Appointment Booking
• Travel Booking
• Dropbox

Work History

• Short Term Rental Virtual Assistant

  Task PLuto, part_time

  Jan 2026 to Jun 2026

  Managed short-term rental operations. Assisted guests throughout their stay. Handled reservations, modifications, and cancellations. Coordinated with housekeeping and maintenance. Resolved guest inquiries and issues. Maintained booking records and calendars. Supported check-in and check-out processes. Delivered excellent customer service

• General Admin Virtual Assistant

  EC Ventures Corp, full_time

  Oct 2023 to May 2026

  Respond to guest and tenant inquiries, issues, and concerns promptly and professionally Assist with guest and tenant check-ins and move-ins Coordinate maintenance requests, repairs, and vendor schedules Handle guest and tenant complaints with effective conflict resolution strategies Document property damages through detailed reports and photos Communicate with vendors and contractors for repair estimates, approvals, and follow-ups Prepare and submit damage claims or maintenance reimbursements as needed Manage and assign cleaning and maintenance schedules Update property listings and pricing rates across platforms

• REAL ESTATE VIRTUAL ASSISTANT

  VA4REI, part_time

  Dec 2019 to Jun 2025

  Experienced in cold calling, lead generation, marketing, and database management Skilled phone and email coordinator Proficient in real estate tools (Mojo, CallTools, CallRail, FreedomSoft, PhoneBurner, REIreply, Flipster, SmartPodio, ReSimpli, Vortex, BatchDialer, etc.) Strong CRM management skills (Flipster, Podio, Referral Exchange, REI Blackbook, Propstream, Remine, KVcore)

• Travel Specialist

  WNS, full_time

  Feb 2018 to Dec 2020

  Expert in travel and itinerary bookings for domestic and international trips Managed delayed and canceled flights, ensuring rebooking and customer support Processed unaccompanied minors, pet-in-cabin requests, and refunds