Executive Assistant | CRM Management | Appointment Setter |
Cebu
Hi, I'm Hanie, an Executive Virtual Assistant and GoHighLevel CRM Specialist with 4+ years helping U.S. business owners stop losing leads to slow follow-up. I manage customer support across phone, SMS, email, and chat, set and confirm appointments, run reminder sequences that cut no-shows, and keep CRM records accurate so your pipeline actually reflects reality. How I Can Help Your Business? *Reduce appointment no-shows by up to 80% through appointment confirmations, reminders, and follow-up messages. *Improve lead response time by replying to new inquiries quickly through calls, SMS, email, or chat. *Help recover missed opportunities by consistently following up with leads who have not replied or booked an appointment. *Keep 100% of CRM records updated after every call, message, or appointment change. *Improve lead organization by updating contact details, pipeline stages, tags, notes, and follow-up tasks in GoHighLevel. *Help increase booked appointments by qualifying leads, answering basic questions, handling simple objections, and scheduling sales calls. *Reduce missed follow-ups by monitoring pipelines, checking pending tasks, and making sure every lead has a next step. *Save your team several hours each week by handling customer inquiries, scheduling, data entry, reminders, and daily admin tasks. *Improve customer experience by providing quick, professional, and friendly responses. *Keep your calendar organized by managing bookings, confirmations, rescheduling, cancellations, and reminders. *Support better team coordination by keeping messages, notes, records, and task updates organized. *Help maintain accurate client information through consistent data entry and regular CRM updates. -How I Can Help Your Business Using These Tools.. *GoHighLevel (GHL) & Close Crm- I can manage contacts, update pipeline stages, add notes and tags, monitor follow-ups, and organize workflows and campaigns. This helps keep your CRM accurate, prevents leads from being forgotten, and keeps the sales process moving. *RingCentral and Qou Dialer: I can handle inbound and outbound calls, follow up with leads, answer basic questions, take messages, and help schedule appointments. This allows your team to reach more prospects while making sure customer calls are handled professionally. *Calendly and Acuity Scheduling: I can book, confirm, reschedule, and cancel appointments, manage scheduling links, and coordinate available time slots. I can also send reminders to help reduce missed appointments and keep your calendar organized. *Google Workspace and Microsoft Office: I can manage emails, organize files, update spreadsheets, prepare documents, and maintain client records. This helps keep your information organized and makes daily administrative work easier. *Trello: I can organize tasks, track deadlines, update task progress, and manage daily priorities. This helps the team see what has been completed, what is pending, and what needs attention next. *Slack, Zoom, and Google Meet: I can coordinate with team members, send updates, follow up on action items, schedule meetings, and help keep communication organized. This helps everyone stay informed and aligned. *Canva: I can create basic social media graphics, promotional posts, announcements, and simple marketing materials. This helps your business maintain a consistent online presence without taking too much time away from your main operations. I'd be glad to bring my experience to help your business grow.
Freelance, freelance
Dec 2023 to Sep 2026
I help my client with CRM management, creating SOP's, appointment setting, basic bookkeeping, and helping create automated responses in our CRM
Freelance, freelance
Mar 2021 to Dec 2023
I helped my clients with all the things they do, such as booking appointments, following up with leads, CRM management, and Inbox and Email management