Talent Acquisition | Customer Service | Operations Associate
Metro Manila
I have experience supporting recruitment and talent acquisition operations, including ATS management, job postings, job requisition tracking, candidate screening, interview coordination, and job offer preparation. I am also experienced in maintaining recruitment trackers and reports, managing Excel data, coordinating with hiring managers, and providing administrative support throughout the hiring process. I am organized, detail-oriented, dependable, and comfortable handling multiple recruitment-related tasks while working closely with hiring managers and the Talent Acquisition team.
Jushi Holdings Inc., full_time
Jun 2025 to Present
Support the Talent Acquisition team in managing day-to-day recruitment operations across multiple U.S. locations and business areas. I work directly with the Director of Talent Acquisition and hiring managers to help keep recruitment activities organized, ensure open positions move forward efficiently, and provide support throughout the hiring process—from job posting and candidate screening to interview coordination, reporting, and offer preparation.
Incus - 24hrs Locksmith, part_time
Apr 2023 to Jan 2026
I provide frontline support for service operations by handling high volumes of inbound calls from clients in need of urgent locksmith services. My responsibilities include gathering customer details, accurately entering service requests into our dispatch system, and coordinating bookings with available technicians. I ensure that every client is scheduled promptly and efficiently while maintaining clear communication with both the customer and our field team. My role contributes directly to the smooth flow of daily operations, with a focus on responsiveness, accuracy, and client satisfaction.
Optum, contract
Mar 2022 to Mar 2023
Managed the recruitment process by receiving candidate lists from the sourcing team, sending invitation emails, conducting initial interviews, and endorsing qualified candidates for assessment. Maintained daily recruitment targets by consistently scheduling candidates for the next stage and tracked candidate progress through Taleo to ensure real-time updates on application status. Collaborated with hiring managers to understand staffing needs and ensure timely candidate endorsements. Additionally, supported the Verification Team by reviewing and validating employee-submitted documents, following up on missing or incomplete requirements through email and phone calls, and completing assigned verification tasks within set deadlines to ensure compliance with onboarding requirements.
Quantrics Enterprises Inc., full_time
May 2021 to May 2022
Handled inbound customer calls and provided technical support for internet, home phone, email, and television services. Assessed customer concerns by asking targeted troubleshooting questions to identify the root cause of technical issues and provided clear, step-by-step guidance to resolve problems effectively. Created and managed support tickets to accurately document customer concerns, track case progress, and ensure timely resolution while maintaining a positive customer experience.