Customer Support E-commerce VA | Shopify, Freshdesk Admin Support
Ilocos Norte
Hi, I’m Margie. I have experience in customer support, e-commerce, technical support, and remote work. I’ve handled customer concerns, order processing and modifications, follow-ups, ticket management, and day-to-day administrative tasks. I’m comfortable using Shopify, Freshdesk, Slack, ServiceNow, Salesforce, Microsoft 365, Google Sheets, and SharePoint. I’m organized, quick to learn, and I take ownership of my work from start to finish. What sets me apart is that I genuinely care about making things easier for both customers and the team. I communicate clearly, pay attention to details, and don’t wait to be told what to do when I can take initiative and solve the problem myself.
Hume Helath, part_time
Jul 2026 to Sep 2026
Handled customer support and e-commerce concerns, including order processing, order modifications, product questions, and escalations. Used Shopify, Freshdesk, and Slack to manage customer requests, track issues, and coordinate with the team. Focused on providing clear communication and making sure customer concerns were followed through to resolution.
Accenture, full_time
Jan 2025 to Aug 2026
Provided remote technical support for laptop, software, internet connectivity, and account-access concerns. Managed support tickets, investigated issues, coordinated with other teams, and kept customers updated until resolution. Used ServiceNow, Salesforce, SharePoint, Microsoft 365, and other internal tools while handling multiple requests and following established processes.
Alorica, full_time
Nov 2023 to May 2024
Handled customer inquiries, account concerns, and service-related requests while providing clear and professional support. After being promoted to SME, I took on additional responsibilities and helped support daily team operations. This experience strengthened my communication, problem-solving, and customer service skills.