Customer Service Expert
Metro Manila
Customer Support with 5+ years of experience across retail, finance, and BPO. Handling 50+ daily inquiries via email and chat with 95%+ CSAT. Experienced in supporting e-commerce operations, managing customer concerns, and maintaining organized workflows. Reliable remote setup with 300 Mbps internet and backup connection. Open to US timezones.
Ibex Global Solutions, full_time
Oct 2022 to Aug 2023
● Resolved 60+ daily customer inquiries across email and chat channels, maintaining 95%+ CSAT and consistent service quality. ● Handled escalations and complex customer concerns, increasing retention and reducing repeat issues. ● Documented recurring concerns and standard responses, improving team efficiency and consistency in customer handli
Teleperformance, full_time
May 2022 to Oct 2022
● Processed hotel booking modifications, cancellations, and reservation requests using Hotels.com systems, improving customer issue resolution turnaround. ● Coordinated booking solutions and travel-related concerns, reducing repeat customer contacts through complete first-call resolution.