Virnalyn F.

Virtual Assistance | Onboarding Specialist

Laguna

Overview

Dedicated and results-driven Operations and Customer Experience professional with over 17 years of proven expertise in team leadership, quality assurance, technical support, and workforce coordination. Currently excelling as a Virtual Assistant and Onboarding Specialist, managing end-to-end merchant onboarding, cross-functional underwriting alignment, and executive CRM administration. Seeking a high-impact leadership or advanced operational role where I can leverage my extensive background in managing teams of up to 20 consultants, optimizing complex KPIs, and translating performance analytics into actionable workflows that drive organizational growth and elevate client retention. I’m organized, detail-oriented, adaptable, and a fast learner. I’m comfortable managing multiple tasks, solving problems, and working independently. I’m always willing to learn new tools and skills to help clients achieve their goals.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Inbox Zero
• Data Entry
• Internet Research
• Meeting Coordination
• Task Management
• Google Workspace
• File Organization
• Google Drive
• Google Meet
• Microsoft Office
• Microsoft 365
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Zoom
• ClickUp
• Client Communication

Work History

• Virtual Assistant | Onboarding Specilalist | Executive Assistant

  Integrity Payment Processing, full_time

  Aug 2025 to Oct 2026

  • Manage the end-to-end merchant onboarding process, guiding clients and agents through application compliance, required documentation, and processing timelines. • Coordinate closely with underwriting, compliance, and partner teams to track, follow up, and resolve outstanding requirements dynamically. • Direct inbound and outbound customer support channels to proactively handle technical and operational merchant concerns. • Maintain calendar management, executive meeting alignment, and precise administrative tracking within the company CRM to optimize communication and client retention.

• Team Leader

  Accenture Inc, full_time

  Jan 2022 to Aug 2025

• Operations Supervisor

  WNS, full_time

  Apr 2019 to Jan 2022

  • Supervised a 12-consultant operational unit, consistently exceeding core baseline productivity and collective performance metrics. • Executed highly targeted performance coaching loops, skill gaps assessments, and operational action planning. • Collaborated closely with Quality, Training, WFM, and corporate client stakeholders to maintain strict

• Operations Supervisor

  Teletech Philippines, full_time

  Oct 2016 to Mar 2019

• Quality Analyst

  Teletech Philippines, full_time

  Apr 2013 to Oct 2019

• Senior Associate

  Teletech Philippines, full_time

  Oct 2008 to Apr 2013