ADMINISTRATIVE ASSISTANT | OPERATIONS COORDINATOR | CUSTOMER SUPPORT
Negros Occidental
Detail-oriented administrative and operations professional with nearly 4 years of experience supporting executives, healthcare teams, customers, and growing businesses in remote environments. Experienced in data entry, CRM management, customer and patient support, order coordination, calendar management, documentation, scheduling, and cross-functional coordination. Known for accuracy, organization, reliability, and the ability to manage multiple priorities while maintaining excellent communication and service. Core Skills Administrative Support • Data Entry • Operations Coordination • Executive Support • Customer Support • Patient Support • CRM Management • Calendar & Schedule Management • Email Management • Order Management • Documentation • Record Keeping • Client Communication • Cross-Functional Coordination • Process & SOP Compliance • Training & Onboarding • Remote Collaboration Technical Skills CRM & Support: Salesforce, Zendesk, Gorgias E-Commerce & Order Management: Shopify Productivity: Microsoft Office, Google Workspace Design & Content: Canva, Adobe Photoshop Administrative: Data Entry, Documentation, File Management, Scheduling, Calendar Management, Email Management
Comfrt, full_time
Apr 2025 to Jun 2026
Served as a direct point of contact for company executives, providing operational support and assisting with customer and order-related escalations. Supported high-volume customer order operations, coordinating refunds, cancellations, discounts, replacements, fulfillment requests, and order modifications. Guided Customer Experience Representatives in resolving customer requests while ensuring compliance with company policies and standard operating procedures (SOPs). Trained and onboarded new Customer Experience Representatives on customer service processes, order management procedures, and SOPs. Created shipping labels for incoming freight and newly received inventory, ensuring accurate shipment and product information. Contacted U.S. and international customers to verify and correct shipping addresses, helping prevent delivery delays, returns, and fulfillment issues. Coordinated with internal teams to resolve complex order issues and ensure timely processing of refunds, replacements, fulfillment requests, and customer updates. Maintained accurate documentation of customer requests, order changes, shipping information, and operational activities.
Brecka Wellness, full_time
Aug 2023 to Nov 2023
Managed executive calendars, appointments, meetings, and consultations while maintaining accurate and organized schedules. Coordinated meetings with clients, vendors, and business partners and managed follow-ups and time-sensitive requests. Arranged business travel, including flights, accommodations, transportation, and detailed itineraries. Communicated with clients regarding test results, invoices, payments, appointments, and general inquiries. Prepared and organized invoices, receipts, expense records, and cash flow documentation for accurate financial tracking. Provided day-to-day administrative support, including data entry, document preparation, email communication, follow-ups, and client/vendor coordination. Updated and maintained client information in CRM systems, ensuring data accuracy, completeness, and proper documentation.
10X Health System, full_time
Jan 2023 to Jan 2025
Served as a primary point of contact for patients and clients, assisting with product inquiries, test results, subscriptions, account updates, and general support requests. Communicated directly with executives regarding operational updates, policy changes, and SOPs to ensure accurate implementation across the support team. Managed supplement subscription requests, including updates, modifications, cancellations, and account-related changes. Updated and maintained CRM systems and patient records, ensuring accurate documentation of interactions, account information, test results, and support activities. Reviewed and updated sensitive patient information while adhering to HIPAA privacy, confidentiality, and documentation requirements. Worked cross-functionally with internal teams to investigate patient concerns and facilitate timely resolution of inquiries and service requests. Trained and supported new Patient Support Representatives on SOPs, CRM processes, customer service procedures, and HIPAA compliance. Escalated complex patient concerns appropriately while maintaining professionalism, confidentiality, and compliance with company policies.