Customer Support | QA
Cavite
Hi everyone, I'm Donnalyn. I'm joining with a background in IT and over five years of experience focused on payment processing, banking operations, and QA. I've spent the last few years working as a Payment Officer, handling everything from high-volume transaction reconciliation to Jira ticketing and compliance. I'm highly detail-oriented and really enjoy troubleshooting system issues and streamlining processes. I'm excited to meet you all and start working together!
Smart moneta Inc, full_time
Dec 2021 to Jun 2025
Managed daily deposits and withdrawals, maintaining 100% transaction accuracy. Performed account balancing and financial record reconciliation. Resolved customer and system issues through Jira ticketing with <24hr turnaround. Implemented OTP security procedures to ensure safe and compliant transactions.
Jinshenglong Business Support, full_time
Apr 2018 to Nov 2020
Processed high-volume financial transactions and prepared detailed reports for audits. Ensured banking operations complied with internal standards and regulations. Assisted in end-of-day account reconciliation and discrepancy resolution.
Asticom Technology Inc., full_time
Feb 2017 to Sep 2017
Conducted pre-release product inspections and maintained QA reports. Coordinated with customers on updates, releases, and quality concerns.
Total Information Management, full_time
Mar 2015 to Nov 2016
Handled customer inquiries and biometric data processing with confidentiality. Encoded and verified sensitive personal information for compliance accuracy. Ensured documents met quality standards before submission.