Executive Administrative Assistant | Healthcare Disability Services
Bataan
Currently serving as an Executive Administrative Assistant at a healthcare and disability services provider, coordinating daily operations and support services for NDIS participants across multiple supported accommodation settings. Responsibilities include managing staff rostering, service schedules, medical appointments, and participant transitions. Additional expertise includes preparing and reviewing NDIS invoices, maintaining service agreements and participant documentation, and liaising with stakeholders such as support coordinators and allied health professionals. Proficient in email management, tenancy agreements, and lease administration, supporting seamless operations and stakeholder satisfaction.
Healthcare & Disability Services Provider, full_time
Aug 2023 to Present
Coordinate daily operations and support services for NDIS participants across multiple supported accommodation settings. Manage staff rostering, shift coverage, appointments and service schedules to ensure continuity of care. Prepare and review NDIS invoices, monitor participant funding and follow up on rejected claims and billing discrepancies. Liaise with support coordinators, guardians, plan managers, allied health professionals and other stakeholders. Prepare and maintain service agreements, support plans, participant profiles, progress reports and incident documentation. Coordinate medical appointments, hospital discharges, therapy visits and participant transitions. Monitor NDIS plan budgets, funding utilisation and service delivery requirements. Assist with incident reporting, compliance documentation and administrative follow-ups. Provide regular participant updates and maintain accurate, confidential records. Support management with operational planning, administrative processes and service improvements.
Logistics- Australian Based Company, full_time
Aug 2022 to Dec 2025
Prepared and processed invoices for completed deliveries. Followed up on outstanding invoices and delivery-related enquiries. Uploaded and updated upcoming delivery schedules in the system. Maintained accurate invoicing and delivery records. Ensured timely processing and coordination of daily invoicing tasks.
Confidential- Healthcare Provider - Australian Based, full_time
Dec 2020 to Jul 2022
Managed NDIS participant accounts and supported daily service coordination. Maintained communication with participants, families, support coordinators and other stakeholders. Assisted with NDIS service agreements, funding enquiries and billing coordination. Monitored participant records and maintained accurate documentation. Coordinated with internal teams to ensure timely service delivery and resolve account-related enquiries. Provided administrative support to ensure smooth operations and client satisfaction.
Cloudstaff, full_time
Jun 2017 to Jul 2020
Provided administrative support to Australian property managers in managing residential rental properties. Prepared tenancy agreements, lease renewals and other property-related documentation. Scheduled and coordinated routine property inspections for property managers. Maintained and updated tenant, landlord and property records in the management system. Assisted with email correspondence and communication with tenants, landlords and property managers. Managed administrative tasks to support smooth daily property management operations. Ensured accurate documentation, timely follow-ups and organised recordkeeping.