HR Operations Lead | IT, Real Estate Healthcare
Philippines
I am a results-driven HR and operations professional with over 7 years of experience supporting IT, real estate, and healthcare organizations in building efficient, scalable people and billing systems. My expertise spans full-cycle recruitment, workforce planning, onboarding, payroll coordination, employee relations, and client-facing billing operations. I have led end-to-end hiring for both technical and non-technical roles, aligned workforce strategies with business goals, and improved recruitment KPIs such as time-to-hire and offer acceptance rates. Beyond HR, I bring strong operational and financial oversight managing invoicing, payment tracking, contract preparation, and account reconciliation to ensure accuracy and compliance. What sets me apart is my ability to combine people operations with structured systems thinking. I develop and document SOPs, streamline workflows, and implement tools like Workday, Yardi, Monday.com, Odoo, and Jira to create clarity, accountability, and measurable results. Clients value me for being proactive, highly organized, and solutions-oriented. I don’t just execute tasks; I improve processes, strengthen retention, and help businesses scale with structure and confidence.
Wadic, freelance
Jul 2025 to Jan 2026
Oversaw both HR and client-facing operations, ensuring seamless processes and high satisfaction levels. • Managed the full employee lifecycle, from maintaining attendance and payroll records to drafting contracts and implementing HR policies. • Acted as the primary point of contact for employee and client concerns, fostering strong relationships and resolving issues effectively. • Spearheaded client success and retention efforts by preparing contracts, managing weekly billing, and coordinating team-wide initiatives. • Developed and documented Standard Operating Procedures (SOPs) for both HR and client retention processes, improving overall operational clarity and consistency.
Wadic, full_time
Apr 2022 to Jul 2025
Managed the end-to-end recruitment lifecycle, from job postings and candidate screening to interviews and successful onboarding. • Maintained and updated all employee records, contracts, and HR documentation to ensure compliance. • Supported payroll with accurate attendance and benefits data, ensuring timely and correct processing. • Handled all aspects of client invoicing, including preparation, payment tracking, and dispute resolution, while collaborating with the finance team on reconciliation. • Supervise end-to-end hiring processes for technical and non-technical roles • Coordinate workforce planning with department heads (Developers, QA, UI/UX, DevOps, PMO, etc.) • Review job descriptions and ensure role requirements match project needs • Oversee sourcing strategies (LinkedIn, job portals, referrals, tech communities) • Monitor recruitment KPIs such as: • Time-to-hire • Offer acceptance rate • Candidate experience feedback • Conduct final HR interviews and salary alignment discussions
Senior Recruiter , contract
Aug 2021 to Mar 2022
-Sourced, recruited, and onboarded qualified candidates across various platforms. -Conducted comprehensive candidate assessments and interviews to ensure the best fit.