Customer Support VA
Laguna
I'm a Customer Support Specialist with over 4 years of experience supporting U.S.-based customers through phone, email, and chat in remote environments. Skilled in handling customer inquiries, order management, refunds, hotel reservations, account updates, and issue resolution while maintaining accurate records. I am proficient in Zendesk, Slack, Google Workspace, and CRM systems and manage high-volume customer interactions efficiently. Strong communicator with excellent multitasking, problem-solving, and time management skills, committed to delivering exceptional customer experiences and reliable support.
Home-based, freelance
Jun 2024 to Present
IGT Solutions, full_time
Apr 2023 to May 2024
GENPACT, full_time
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